TERMS AND CONDITIONS

Allergens

Please be aware that all products are made in a kitchen that handles various allergens, therefore your order cannot be guaranteed to be free from traces of the following; eggs, milk, soya, food colourings, various nuts and peanuts. We advise that you ask for a full ingredients list or any other information you may require before you place an order if you have an allergy, intolerance, dietary need or any other requirements.

 

Postal

Our treats are posted with Royal Mail 1st Class and can take up to 5 days to arrive, although we anticipate a 1-2 working day postal turnaround, based on our previous experiences. Due to the current situation there may be slight delays, but we are working hard to ensure your treats arrive with you as quickly and as safely as possible. We ship on Tuesdays. All orders placed over the weekend will be shipped on Tuesdays too. Please note that we are unable to issue refunds / replacements once your package has been dispatched with Royal Mail. Please ensure that the postage details you enter are correct. If an order is returned due to unsuccessful delivery, you will still be charged as all items are made fresh to order.

All our bakes are packaged in boxes to prevent damage whilst being delivered. Please note: if your bakes have been damaged in the post/due to weather conditions, you will not be refunded. This will be at your own risk.

Collection

We recommend that prior to collecting your cake your car is kept as cool as possible, therefore no heating before hand / on the way in winter time (sorry!) and keep the air con on if it’s a warm day. Our cakes are created using buttercream and will melt if not kept cool. Your cake will need to be stored in the passenger side of the car on the floor in the footwell. This is the best way to ensure your cake is flat for the journey and can be kept cool with the air con blowing cool air into the footwell. Once we hand our cakes over to you they are in your trusty hands and should you follow our above steps on how to transport and store the cake everything will be fine! Please note that we give these instructions for a reason and cannot be held responsible for any accidents that may happen once the cake has left our premises.

 

Our Rights

  • Designs and styles are changing all the time. We love getting creative and mixing things up! Please be aware that everything is made by hand so may not be identical to the images shown.

  • We reserve the right to not accept or process an order for any reason. If we do not accept your order and payment has already been debited, we will notify you by email and refund you in full.

  • We have the right to amend, remove or vary our services and/or any part of the Website (including our Ts&Cs) at any time.

 

IPO

  • We Are Bakes and Blooms owns or has permission to use the intellectual property rights on its Website and its content. These rights are protected around the world. All such rights are reserved.

  • You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.

  • You’re also not allowed to use the We Are Bakes and Blooms logo (or any marks which are similar) without our express permission.

 

Refunds/Cancellations

All bakes are made on a Monday, if you wish to cancel before your bakes have been made, a deposit charge will be deducted from the refund amount of 50% of the total order value, as you can appreciate, stock will have been purchased in order to make your bakes.

 

In the unlikely event that you are unsatisfied with your purchase, we require the bakes back, in order to allow us to evaluate the products and assess the reasons for any dissatisfaction. Once this analysis has been completed, we will then be in a position to offer either a partial or full refund, depending if any issues with the process/ingredients have been identified. The customer will be required to return the bakes at their own cost. If a refund is granted, based on the detail above, then the postage paid by the customer, will be refunded along with this.

 

We reserve the right to not accept or process an order for any reason. If we do not accept your order and payment has already been debited, we will notify you by email and refund you in full.

 

If you have booked us for an event, please refer to the refund / cancellation policy in your proposal document.