Frequently asked questions
How do I order?
For all of our standard bakes, you can use the website to make your order on the 'SHOP' page.
How many flavours can I choose for my bakes?
For Brownies, Blondies, Cookie Cups, Rocky Road and Crownies, you can choose two toppings/fillings from our extensive range.
How do I pay?
We accept all major debit and credit cards through our online store. We also accept paypal too!
How do you send my order?
Our treats are posted with Royal Mail 1st Class and can take up to 5 days to arrive, although we anticipate a 1-2 working day postal turnaround, based on our previous experiences. Due to the current situation there may be slight delays, but we are working hard to ensure your treats arrive with you as quickly and as safely as possible. We ship on Tuesdays. All orders placed over the weekend will be shipped on Tuesdays too. Please note that we are unable to issue refunds / replacements once your package has been dispatched with Royal Mail. Please ensure that the postage details you enter are correct. If an order is returned due to unsuccessful delivery, you will still be charged as all items are made fresh to order.
What about Refunds and Cancellations?
All bakes are made on a Monday, if you wish to cancel before your bakes have been made, a deposit charge will be deducted from the refund amount of 50% of the total order value, as you can appreciate, stock will have been purchased in order to make your bakes.